We're committed to ensuring you're completely satisfied with your Zapper. Here's a breakdown of our policy for returns, refunds, and our lifetime warranty.
We stand behind the quality of our product with a lifetime warranty. If your Zapper ever breaks, malfunctions, or stops working, we'll repair or replace it at no cost to you.
To initiate a warranty claim, please contact us with a description of the issue. We'll provide you with a return shipping label to send the item back to us. Once we receive and inspect the item, we'll either repair or replace it and send it back to you as quickly as possible.
For defective, broken, or malfunctioning items covered under warranty, we may provide a prepaid shipping label for you to return the item. Upon receipt and inspection, we will either repair or replace the item at our discretion. A replacement item will be shipped to you once we've received the original product.
If you request a refund for an item purchased at an in-person event and the event has concluded, you may return the item to us. After we receive it, we will issue you a store credit for the full purchase amount, which can be used on our website.
In some cases, especially for low-cost items, we may issue a refund without requiring a return. This is at our discretion and is handled on a case-by-case basis.
To start a return or warranty claim, please contact our customer support team with the following information:
Your order number or proof of purchase
The reason for the return or a description of the issue with your Zapper
Our team will guide you through the process and take care of you.
Our Happiness Guarantee
We want you to be completely happy with your order. If you have second thoughts, simply contact us, and we will help you with a return or cancellation.
We take customer satisfaction seriously and ask that you work with us directly before filing a chargeback. Filing a dispute with your bank without first attempting to resolve the issue with us is considered "friendly fraud."
We reserve the right to ban customers from our store and report fraudulent activity to credit agencies. Additionally, if a chargeback is filed, you will be responsible for all court and recovery costs.
Our Commitment and Customer Code of Conduct
At our core, we're dedicated to providing you with excellent products and service. In return, we ask that all customers adhere to the following principles when using our products and interacting with our team:
Legal and Ethical Use: Our products are designed for legal and ethical use only. By purchasing from us, you agree not to use our products for any illegal or immoral purposes.
Consent: You must obtain the explicit consent of all parties involved before using our products.
Age Restriction: Our products are intended for use by adults only. You must be at least 18 years of age to purchase and use our products.
Respectful Conduct: We have a zero-tolerance policy for abuse, threats, or harassment toward our staff or other customers. Violators will be permanently banned from our platforms.
Cooperation with Law Enforcement: If we learn that our products have been used for any illegal or non-consensual purpose, we will cooperate fully with law enforcement and turn over all relevant information.
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